At OSUN, each jewellery piece is carefully crafted and quality checked before dispatch. Due to the delicate and hygienic nature of jewellery, we currently do not offer returns on purchased items.
Exchange Eligibility
We only offer exchanges in the following cases:
You received the wrong product
The product arrived damaged during transit
To request an exchange, please contact us within 3 days of receiving your order along with:
Clear photos/videos of the product
Original packaging images
Unboxing video for verification
Non-Eligible Items
We do not accept returns or exchanges for:
Used or worn jewellery
Minor color variations due to lighting or screen settings
Customized or personalized products
Damage caused after delivery
Exchange Process
Once your request is reviewed and approved, our team will guide you through the exchange process. The exchanged product will be delivered within 5–7 business days
OSUN reserves the right to deny exchange requests that do not meet our policy conditions.
Refunds
Refunds are only applicable if:
The order is cancelled before shipment
The product is unavailable
An exchange request cannot be fulfilled
Approved refunds will be processed to the original payment method within 5 - 7 business days.
Contact Us
For any return or exchange-related queries, feel free to contact us at:
Email: deepika@shoposun.in